HOWI Merchandise Return Policy
It is the goal of House Of Wheels Inc. (the Company) to
create a customer base that is always satisfied with the merchandise and
service they receive. The Company realizes, however, there will be times when
merchandise received is not to the full satisfaction of our customer. All returns
require proof of purchase in the form of a dated invoice copy from the Company.
Pre-approval and a Return Goods Authorization (RGA) number is required before
sending a return for processing. All returned items are subject to inspection
before credit is approved. Freight for
returned merchandise is the responsibility of the customer returning the
merchandise unless it is a warranty return or determined to be due to The
In general, the return policy of House Of Wheels Inc.,
• Will accept stocked merchandise in new/unused condition
for full refund within 30-days of purchase.
•Will accept stocked merchandise in new/unused condition for
refund less 25% re-stocking fee after 30-days.
•Will make payment for refunds in the form of the original
invoice. Charged merchandise will be issued a credit on account.
•May accept “special ordered” merchandise for return subject
to all return policies found within this statement AND subject to the return
policies of the manufacturer(s) and/or vendor(s) of the “special ordered”
•Will not accept any merchandise for return after 90-days.
•Will not refund freight charges on invoices unless it is
deemed the sole responsibility of the Company.
•Will not refund purchases made by check draft until that
check can be verified “cleared” by the Company bank.
•Will not accept Non-Cancelable/Non-Refundable (NCNR)
merchandise for return.
In some cases, parts
or products will be either manufactured or purchased exclusively on the Buyers
order and thus cannot be used for any other customer or purposes. HOWI reserves
the right to accept and proceed with orders containing such parts only in
connection with a clause that states these parts expressively under an NCNR-agreement
- "non-cancellable, non-returnable". Orders with a NCNR clause cannot
be cancelled, amended or postponed after HOWI's firm sales confirmation and
parts cannot be returned to HOWI in any case, including non-compliance of parts
to specifications and function or failure during test or application. When
placing a Purchase Order for this product the following statement must appear
on your document: "NON-CANCELABLE / NON-RETURNABLE"
House Of Wheels Inc. (the Company), reserves the right to
amend or revise its policies and procedures at the sole discretion of the
Company without prior notice.
If you have a product to return, Please contact customer service at 208.342.3254 or firstname.lastname@example.org for details on returning an item. Thank you.